A unique conversation management with all your online communities

Answer all fans and followers comments and private messages throught a unified inbox in order to engage conversation with reactivity.

Moderation

Platform for moderation of all community content. Simplify the process of treating incoming messages by your teams on a daily basis.

  • Answer to all private comments and messages from your fans in a single interface
  • Follow all content by status, tone and tags
  • Export all comments to our customer service tools via our APIs

Workflow management

A tool for creating tickets and connecting social media to your customer service. Use social networks in customer service mode via NukeSuite tools.

  • Create a ticket and assign comment processing to your team members
  • Share by email the comments to be done by your colleagues, even if they do not have a NukeSuite account
  • Follow the status of each created ticket and engage with your colleague on the tool

Local engagement

Tools to provide personalised answers with local communities. Respond to your local community in one-to-one through Messenger.

  • Pass from comment to messenger to reply personnaly to each customer
  • Access the fan conversation history with the brand
  • Visualise in real time the fan's engagement scoring and its degree of influence in the community

Moderation statistics

An accurate analysis of the moderation activity of national and local teams.

  • Follow up moderation statistics and the volume of comments received and processed at any time
  • Analyse team moderation activities: percentage of response, average response time, response by team member
  • Follow local moderation activities for each member of your team or stores manager